Course
Closing the gaps on vulnerability (00-Gaps-IFA)
Intro
Closing the gaps on vulnerability (00-Gaps-IFA)
These technologies, tools and organisations bring together customer analysis, staff training, call centre tooling, and data capture to provide personalised journeys for customers in complex circumstances that make the vulnerable. We would love...
VCX eBook (00eBook-IFA)
Intro
VCX eBook (00eBook-IFA)
This is a free eBook that provides context to the consumer regulation and guidance issued by the Financial Conduct Authority. Although the regulatory focus is from the FCA, the approach to creating new standards of care towards vulnerable...
The 10 minute Mini-Module (00MiniMod-IFA)
Intro
The 10 minute Mini-Module (00MiniMod-IFA)
This is a bite-sized training module that provides a sample of our vulnerability training content. We have taken excerpts from other modules to give a cross-section of what you can expect from the VCX eLearning Journey. We hope you enjoy it and...
The Signpost Introduction (01TheSignpost-IFA)
£90.00
Intro
The Signpost Introduction (01TheSignpost-IFA)
This short module introduces VCX training and The Signpost information database. A succinct, printable user guide is also available here.
1. Introduction to VCX Training (1CM-Intro-IFA)
£90.00
Core Module
1. Introduction to VCX Training (1CM-Intro-IFA)
This is the introduction to our training material. It details our approach, introduces the FCA guidance and showcases our style of training.
2a. FCA Finalised Guidance 2019-2021 (2aCM-FCA Final-IFA)
£90.00
Core Module
2a. FCA Finalised Guidance 2019-2021 (2aCM-FCA Final-IFA)
This course focuses on the details of the FCA's finalised guidance issued on the 23rd February 2021
2b. FCA & Vulnerability - History (2bCM-FCA Hist-IFA)
£90.00
Core Module
2b. FCA & Vulnerability - History (2bCM-FCA Hist-IFA)
This course take you on the journey through the FCA documentation from the 2015 to the 2021. It builds up knowledge, language, strategy and ends at the finalised guidance and regulation of how firms must now demonstrate to the regulator their...
3. Purpose & Culture (3CM-P&C-IFA)
£90.00
Core Module
3. Purpose & Culture (3CM-P&C-IFA)
This course looks at the FCA's drive to transform the 60,000 firms it regulates. Purpose has been a big conversation topic recently. We examine the evidence that investment in social purpose does not have to come at the cost of profit and how...
4. Empathy & Motivation (4CM-E&M-IFA)
£90.00
Core Module
4. Empathy & Motivation (4CM-E&M-IFA)
This course digs into who we are and what drives us. We are given tools to evaluate our natural levels of empathy and assess whether we motivated by intrinsic or extrinsic factors. Please don't worry if none of that makes sense, the course is...
5a. Asking Questions (5aCM-AQ-IFA)
£90.00
Core Module
5a. Asking Questions (5aCM-AQ-IFA)
The aim of this module is to introduce 3 questioning protocols that will help colleagues to manage conversations with customers where a vulnerability is disclosed. On completion of the course, a colleague will be able to demonstrate where the...

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