Core Module

4. Empathy & Motivation (4CM-E&M-IFA)

This course digs into who we are and what drives us. We are given tools to evaluate our natural levels of empathy and assess whether we motivated by intrinsic or extrinsic factors. Please don't worry if none of that makes sense, the course is very straightforward and non-intrusive. It is not a psychometric evaluation of your personality, it is a yardstick to point you in the right direction to have more compassionate conversations with customers in vulnerable circumstances.
  • Adrian's Introduction
  • The Age of Empathy
  • Definitions of Empathy
  • Definitions of Empathy
  • A walk alongside the canal
  • Intrinsic & Extrinsic Motivation
  • Motivation terms of reference
  • Where do you live?
  • Colourful Characters
  • Who are you?
  • The Team Meeting
  • The secret to success quiz
  • Feedback & Reflection Survey
Completion rules
  • All units must be completed
  • Leads to a certification with a duration: 1 year