Who should read this e-book?
This is essential reading for Customer Service Managers, Compliance Managers and all Senior Leadership Team members. The compliance regulation around vulnerability is not like other compliance directives. It underpins the very culture and purpose of the business and asks a lot more of colleagues than simply changing their processes and modifying the way they work.
Why should you read this book?
We all face an unprecedented period of consumer vulnerability and, as consumers expect more than ever from their service providers, businesses now have the opportunity to respond in a way that will change the nature of business/customer relationships for the better and forever. The firms that embrace this regulation, and are recognised for doing so, will be seen as progressive, customer-centric companies of the future that are fair, compassionate and inclusive.