VCX film with MHUK & ITN Industry News
VCX featured with Mental Health UK in a programme that explored how Covid-19 and the worsening cost of living crisis have negatively affected people’s mental health. The film features projects and interventions being delivered to help organisations through these challenging times. VCX training ensures compliance with industry regulations that highlight corporate responsibility to support internal staff wellbeing, as well as assisting UK consumers with empathy and compassion.
The Signpost Vulnerability Toolkit
Please watch this 90-second introduction to The Signpost vulnerability toolkit. The Signpost contains over 1,100 pages of concise information and the contact details of 600 supporting agencies and charities of where to direct customers who may benefit from expert support.
Every page of The Signpost contains prompts and tips to assist a compliant and compassionate conversation. It is the tool that can turn an awkward disclosure into an opportunity to deliver exceptional customer service, and when managing a disclosure of self-harm or suicide, it could even save a life.
The Signpost Bundle allows new users to complete the CPD accredited eLearning in two hours. Following immediate certification, users are then live on The Signpost system helping customers in vulnerable circumstances by offering compassionate, compliant support.
The annual cost of eLearning and unlimited access to The Signpost is £100 per year per user. Discounts are available for more orders of more than 20 users.
VCX are proud of our partnership with The Vulnerability Registration Service (VRS). The VRS gives consumers in vulnerable circumstances a single place to register their status. This helps consumers by reducing the need to go through the same traumatic conversations every time they engage with service providers like utility companies, lenders or creditors. VCX recommends a corporate integration with the VRS database to identify customers that have self-declared as having additional support needs. The Signpost vulnerability toolkit contains full instructions to talk a consumer through a VRS registration and our training includes this video explaining the benefits to businesses and consumers alike.
VCX support the FVT & its Charter
VCX exists to help businesses be better places to work. We believe this is achieved when firms empower their staff through training, tools, and management support to have more personal trusting relationships with their customers. At VCX we call this, ‘moving the customer experience from transactional to relational’
We support the Financial Vulnerability Taskforce Charter as it aligns with our mission, and VCX training material helps instill the knowledge and values that the FVT Charter requires of its supporters.