The Signpost Bundle

Unlimited access £100 per user per year

We recommend every employee takes the full VCX eLearning journey. Our experience is that, only through a process of understanding how vulnerability regulation impacts businesses, customers, and employees, can we take on what is required of us as individuals. When we take this journey, we have the power to create compassionate business cultures and build long-term relationships of trust.

We appreciate that cultural change requires thought, planning and expertise. The Signpost Bundle gives colleagues immediate access to essential training and the vulnerability information database. The annual subscription provides; 
  • VCX core module 'Asking Questions'. This module takes the user through three commonly used questioning protocols known as TEXAS, IDEA & CARERS.
  • Partner module 'Self-harm & Suicide'. Co-produced with Mental Health UK. We explore the increasing chances of customers disclosing such feelings and how we can navigate that conversation using The Signpost and the BLAKE protocol. 
  • Unlimited use of The Signpost vulnerability toolkit.
  • Certification and full audit history of all training hours committed to improving outcomes for vulnerable customers.

From a colleague's point of view, completing the training and having access to The Signpost, means their emotional overhead is lightened. From a business perspective, providing access to training and tools to manage vulnerability conversations, reduces the liability and risks of discussing deeply personal, and sometimes traumatic circumstances with customers.  

VCX Community of Learning

Initial 12 months access, £415 per user. Annual renewals, £250 per user.

In the same way that the FCA are not making supervision around vulnerability a one-off tick box exercise, we are not simply selling one-off training courses. We have built a community of experts focused on delivering compassionate customer service to every customer, including those in vulnerable circumstances.
The annual subscription provides; 
  • Access to the six core training modules including three instructor-led webinars.
  • Annual refresher training.  
  • Access to the growing library of partner training modules co-produced with leading UK charities and support agencies.
  • Certification and full audit history of all training hours committed to improving outcomes for vulnerable customers.
  • Membership of a community focused on vulnerability research and legislation across all sectors not just financial. 
  • Focus on Professor Edmans' Research on Environmental, Social and Governance and Profitability
  • Monthly vulnerability news updates including case studies and success stories from customers we have helped serve. 
  • Unlimited use of The Signpost vulnerability toolkit.
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